Monthly Archives: April 2014

Namespace Rescue℠

As a Web Developer I can offer you a very unique service.  I’ll be glad to step in as your webmaster and assist you and your team to reach whatever goals you might have for your website. The price? $88.00 every 6 mo.

I usually spend a hour or two the first month making any immediately needed upgrades/changes and performing an initial complete site backup. I’ll also be looking at mapping out needed technical improvements and increasing your social media reach.

In month two and three I’ll be working with you to add images and content while maintaining the site. This portion of the service might also involve helping to familiarize your staff with using the website’s built in services and functions to add information.

After the third or fourth month I hope we will have settled down into a maintenance mode where we continue to monitor your website, perform routine maintenance, backups, and your staff can add information and pictures. I’ll be there every step of the way.

What I check:

DNS services and domain registration (once a month)

Daily check of website availability (usually the main page)

Weekly check and in depth browse

Daily backups and weekly total site backup with storage of backups

New article/content checks on discovery. I also will monitor any Inbound RSS Feeds you might incorporate into your website

Updates of templates and system modules (plugins, widgets, etc) as needed.

Google Page Rank, Alexa Rank, and updates consistent with approved SEO methods

What I provide:

Integration of social media and their widgets within your pages.

Integration of spam and security modules

Integration of the Jetpack module on WordPress based websites

Integration of the Akismet module on WordPress based websites

Assistance with adding content as needed.

You may prefer to keep your present webmaster for day to day operations and use me as a second team member to work with them in keeping your site presentable and up to date. That is fine with me!

This service is renewable every six months.

Please Note: After a time you might reach a point where you no longer need us except in emergencies. That’s fine with me but you will want to consider if the price of all services rendered might be less than the cost in downtime and emergency remediation of any problems.

Contact Info:

Jeff Hawkins

Are you experiencing website downtime?

Are you getting a bunch of excuses from your webhost or designer?

Most website down times can be remedied within the first hour of discovery. Complete server crashes may take a while longer due to the multiplicity of accounts being affected. Depends on the problem, how extensive the damage is and If backups are available.

For a single site malfunction, the proper way is to cure the breach, repair the problem, restore the backup or else put up a ‘In Maintenance’ or ‘Under Construction’ Page. Restore email services if the problem took down email also.. This gets the DNS, web server and email services running and troubleshot. Then the actual site and content can be restored as needed.

So, why do some hosts take for ever? It might be your fault.

Do you have someone actually assigned to liaison with the hosting company?This puts one point of contact on both sides as most hosting operations assign a tech, customer service rep or designer in charge of the trouble ticket and/or account.

Did you ask to store a backup at your office? Do you either have login credentials ‘at the ready’ for all your sites and domains? Or do you have someone to assist if not? (see my offer at end of Note)

If you actually host your site from your office or data center did you store a complete backup copy of the site elsewhere? Do you have someone assigned to drop all projects when there’s a website problem? Or a service company or web professional to assist?

So, why do some hosts take forever? It might be their fault.

Some smaller hosts  run their sites from one server and have no contingency plan in place if that server should crash. They choose to deal with problems as they arise which may overwhelm the staff.

A bigger host might run two or more servers and inter-op between the two with one server doing the master DNS for half the client sites and the other being slave and…. reversing those roles for the other half of their clients.

Same with email. One server is the email server for half the clients while the second if a forwarding server and vice versa. Half the client websites would be hosted on each server.

Some hosting companies or owners are talented artists and designers but fall flat on the technical issues. Being able to fix a PC still leaves you exposed when it comes to the intricacies of running a web server.

So what do you do?

Figure out how critical your site is to your operation…. and when. For instance, you might be running an online store. Availability is key to a a storefront!

You might normally count on your site for passing out information most all year but have several periods when your site needs to provide timely, changing info and possibly deliver ticket sales or other items.

You might find your site can survive multiple sever downtime instances due to your extensive use of social media. (This might be the right place for a forwarding ‘In Maintenance’ page when the web site/page is down. Forwarding to a Facebook type page after a brief message for example).

What to do?

You might want to hire some outside vendor or expert just to deal with backups, copies, server info, and recover issues. That’s part of what I do. Give me (Jeff) a call (540)-440-1850.

And if you find yourself in the middle of an emergency already feel free to call me. I may be able to help.